Appointments
Who do I see?
Routine appointments
To request a routine appointment in the next 14 days:
- Phone us on 01274 637031, Monday to Friday from 8am to 6pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone or by text or email can be more flexible.
Morning Surgery
- Doctor and nurse appointments are Monday to Friday 08.00am to 12.00
Afternoon Surgery
- Doctor and nurse appointments are Monday to Friday 2pm to 5.30pm
You will be asked to rebook if you are more than 10 minutes late for your appointment. If you are late for an appointment this impacts on the waiting times for other patients.
Urgent Appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Phone us on 01274 637031, Monday to Friday from 8am to 6pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
If you feel you need to be seen urgently please let the receptionist know so that a doctor or nurse can speak to you as soon as possible.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Cancel your appointment
If you are unable to attend please call 01274 637031 and select option 2
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
- if you need an interpreter
- if you have any other access or communication needs
Extended Access
We offer appointments with doctors and nurses on Tuesday evenings at Farrow Medical Practice. This may not be with a member from our usual team. You may have to travel to a neighbouring practice for an appointment on a different evening. Please speak to reception for details.
Home Visits
If you are housebound and need an appointment, we may do a home visit.
We will usually phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible and ideally before 10am.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
