Contact the practice
Farrow Medical Practice
177 Otley Road
Bradford
BD3 0HX
Telephone: 01274 637031
Out of Hours: 111
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Physical accessibility
The Practice premises complies with current regulations for disabled access but please ask for help if you have any problems.
- Disabled parking
- Disabled WC
- Signing service available
- Step free access
- Wheelchair access
Parking
- Car Parking
- Cycle parking
- Disabled parking
Accessible Information Standard
The Accessible Information Standard aims to make sure that people with disability, impairment or sensory loss are given information they can easily read or understand.
Inform practice staff if you have any communication support needs
We will:
- Record you accessibility needs on your medical records
- Try to make sure you can understand the information we send you
Let us know if:
- you find it hard to read our letters or text messages
- lip read, use a hearing aid or a communication tool
- you need braille, large print or easy read
- you need a sign language interpreter
- you need an interpreter
- you need an advocate
How to make a complaint
Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days. Give as much detail as possible as this helps us to establish what happened more easily. In any event, this should be:
- Within 12 months of the incident,
- or within 12 months of you becoming aware of the matter
If you are a registered patient you can complain about your own care. You are not normally able to complain about someone else’s treatment without their written permission. See the separate section for what to do in this case.
We are able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this. You can provide this in your own format providing it covers all of the necessary aspects.
Send your written complaint to Farrow Medical Practice marked for the attention of:
The Practice Complaints Manager
