Friends and Family Test

FFT is mandatory information that all Practices need to submit monthly to NHS England to indicate patient’s satisfaction with the Practice and to give patients opportunity to suggest what they feel we can do to improve their experience of our service.

The Practice will then evidence that we’ve considered the feedback & the feasibility of making the suggested improvements.

Take the Friends and Family Test

Results

Positive feedback/comments (i.e. Patients who would be ‘likely/extremely likely’ to recommend the Practice)

• Friendly staff
• I have always been treated promptly in nice surroundings
• I’d be likely to recommend this Practice, the reason being I can usually get an appointment without having to wait long
• Very friendly staff
• Very helpful staff  & doctors
• Polite service, caring
• All the receptionists are excellent, approachable & very helpful
• I find the treatment I have received is good
• Very efficient & caring service
• Always had good appointments! On time! J
• I’d be extremely likely to recommend Farrow because in all the years I’ve been coming to the surgery I have always been happy with my treatment by staff, nurses & doctors
• I have been at this Practice since birth. They have always been wonderful, no matter what the situation
• I’d be extremely likely to recommend this Practice, the doctors take care to listen to my problems and give the best treatment. I really like the ‘call back’ system as a full time working mother my requests get fulfilled.
• Doctors listen to you very well and help you
• I’m a new patient and I feel they are so good
• I’ve always received an excellent service and find staff extremely helpful and caring
• Nothing is too much trouble! Staff & doctors are really helpful.
• Good
• Very friendly. They know what I am talking about. Good doctors & nurses
• The care is really good also the staff are very friendly, also helpful with any concerns you may have
• It’s a good service, the staff are very helpful and it’s a good Practice
• Extremely friendly service, calm surroundings. Very helpful and treated with dignity
• Medical centre provides excellent service and care. I think the surgery is the best in Bradford. Thanks you
• The ease of seeing a GP the same day is a very great help
• I like the way my doctor’s surgery works. Morning surgery is very handy. Happy with the services.