Friends & Family Feedback

Friends & Family (FFT) Report

FFT is mandatory information that all Practices need to submit monthly to NHS England to indicate patient’s satisfaction with the Practice and to give patients opportunity to suggest what they feel we can do to improve their experience of our service.

The Practice will then evidence that we’ve considered the feedback & the feasibility of making the suggested improvements.

Positive feedback/comments (i.e. Patients who would be ‘likely/extremely likely’ to recommend the Practice)

• • Friendly staff

• • I have always been treated promptly in nice surroundings

• • I’d be likely to recommend this Practice, the reason being I can usually get an appointment without having to wait long

• • Very friendly staff

• • Very helpful staff  & doctors

• • Polite service, caring

• • All the receptionists are excellent, approachable & very helpful

• • I find the treatment I have received is good

• • Very efficient & caring service

• • Always had good appointments! On time! J

• • I’d be extremely likely to recommend Farrow because in all the years I’ve been coming to the surgery I have always been happy with my treatment by staff, nurses & doctors

• • I have been at this Practice since birth. They have always been wonderful, no matter what the situation

• • I’d be extremely likely to recommend this Practice, the doctors take care to listen to my problems and give the best treatment. I really like the ‘call back’ system as a full time working mother my requests get fulfilled. Open Surgery is another option when there is a need to see a doctor.

• • Doctors listen to you very well and help you

• • I would recommend the Practice because there’s always an option, be it open surgery, telephone calls or appointments

• • I’m a new patient and I feel they are so good

• • I’ve always received an excellent service and find staff extremely helpful and caring

• • Carmel is a brilliant nurse. I came for my blood test and she did it in one go. I had a bad experience about blood tests because the hospital nurse couldn’t do it. Well done to have such a nice nurse in this surgery

• • Nothing is too much trouble! Staff & doctors are really helpful. Don’t know of a surgery that offers a walk-in sevice like they do

• • We find the Practice very good because you can always see a doctor, any day, without having an appointment. The doctors & staff are excellent.

• • Good

• • Very friendly. They know what I am talking about. Good doctors & nurses

• • The care is really good also the staff are very friendly, also helpful with any concerns you may have

• • It’s a good service, the staff are very helpful and it’s a good Practice

• • Extremely friendly service, calm surroundings. Very helpful and treated with dignity

• • Medical centre provides excellent service and care. I think the surgery is the best in Bradford. Thanks you

• • The ease of seeing a GP the same day is a very great help (morning walk-in surgery. The speed with which appointments with my regular GP are available is also very good. The friendliness of the receptionists is also helpful to the whole experience of having to visit the surgery.

• • I like the way my doctor’s surgery works. Morning surgery is very handy. Happy with the services.

FFT – Suggestions & Feedback

We do actively encourage feedback, ideas, suggestions and comments from our patients

You can provide this by completing an FFT form at reception & also by commenting on the home page of the website, on the NHS Choices website.

Thank you!!!

Practice Manager

(On behalf of the Partners & Staff at Farrow Medical Centre)